The Program Therapist plays an integral role in guiding clients through their therapeutic journey in Blueprints’ Chapter One program. Working alongside the Program Counselor and other members of the clinical team, the Therapist uses a comprehensive understanding of addiction, therapy techniques, and clinical assessment to provide direct care. This role requires empathy, compassion, and strong skills in counseling, problem-solving, communication, and professionalism.
Key Responsibilities:

• Deliver individualized, evidence-based treatment tailored to each client’s unique needs.
• Manage a client caseload and coordinate tasks that support progress through the Blueprints program.
• Collaborate with the treatment team to ensure coordinated, high-quality care.
• Maintain accurate documentation in compliance with all standards.

The Outpatient and IOP Counselor provides direct care to individuals enrolled in Blueprints’ Chapter Two program. With a working knowledge of addiction, individual and group therapy techniques, and clinical assessment methods, the Counselor assists clients in their therapeutic work and helps them prepare to overcome various treatment challenges. This role requires empathy, compassion, and strong skills in counseling techniques, problem-solving, communication, time management, and professionalism.

Key Responsibilities:

• Deliver individualized, evidence-based treatment tailored to each client’s unique needs.
• Manage a client caseload, planning and executing tasks that support clients’ progression through the Blueprints program and beyond.
• Collaborate with other members of the treatment team to ensure coordinated and comprehensive client care.
• Maintain accurate and timely documentation of client interactions and clinical activities in compliance with departmental, program, regulatory, and accreditation standards.

The Case Manager at Blueprints for Addiction Recovery is responsible for coordinating a variety of supports for individuals at any phase of recovery from Substance Use Disorder (SUD). The Case Manager collaborates with clients to set goals and develop the autonomy needed to achieve them. Key skills for this position include advocacy, collaboration, mental flexibility, a service mindset, cultural sensitivity, organization, time management, and communication.

Key Responsibilities:

• Serve as a single point of contact for individuals, coordinating service needs related to continued recovery.
• Collaborate with clients to identify health needs and goals, and connect them with the appropriate agencies, organizations, and community partners.
• Establish contact with services to address identified needs and goals.
• Advocate for clients and assist them in advocating for themselves.
• Monitor and evaluate services provided to ensure high-quality and cost-effective outcomes.

The Client Services Coordinator (CSC) at Blueprints for Addiction Recovery is a detail-oriented professional responsible for coordinating a variety of supports for individuals completing the Acute Partial Hospitalization Chapter One program. The CSC collaborates with clients to set goals and develop the autonomy necessary for successful post-treatment living. Key skills for this position include advocacy, collaboration, mental flexibility, a service mindset, cultural sensitivity, organization, time management, and communication.

Key Responsibilities:

• Serve as a single point of contact for individuals, coordinating service needs related to continued recovery.
• Collaborate with clients to identify health needs and goals, and connect them with appropriate agencies, organizations, and community partners.
• Establish contact with services to address identified needs and goals.
• Advocate for clients and assist them in advocating for themselves.
• Monitor and evaluate the services provided to ensure high-quality outcomes and continuity of recovery.

The Outpatient Counselor provides direct care to individuals enrolled in Blueprints’ Intensive Outpatient (IOP) or General Outpatient (OP) programs. With a working knowledge of addiction, individual and group therapy techniques, and clinical assessment methods, the Counselor assists clients in their therapeutic work and helps them prepare to overcome various treatment challenges. This role requires empathy, compassion, and strong skills in counseling techniques, problem-solving, communication, time management, and professionalism.

Key Responsibilities:

• Deliver individualized, evidence-based treatment tailored to each client’s unique needs.
• Manage a client caseload, planning and executing tasks that support clients’ progression through the Blueprints program and beyond.
• Collaborate with other members of the treatment team to ensure coordinated and comprehensive client care.
• Maintain accurate and timely documentation of client interactions and clinical activities in compliance with departmental, program, regulatory, and accreditation standards.

The Program Counselor at Blueprints for Addiction Recovery is an essential member of the client’s care team, responsible for delivering group psychoeducation and facilitating holistic activities. Program Counselors collaborate closely with Program Therapists and other clinical staff to provide comprehensive support throughout treatment. They play a vital role in helping individuals apply therapeutic concepts and prepare to navigate the challenges of treatment and early recovery. The Program Counselor must be empathetic, compassionate, and skilled in counseling techniques, problem-solving, communication, time management, and professionalism.

Key Responsibilities:

• Provide evidence-based treatment tailored to individuals’ unique needs in the Chapter One program.
• Manage a client caseload by planning and executing tasks related to advancement through the program.
• Work closely with Program Therapists and the Clinical Operations Manager to ensure effective delivery of treatment and progress toward goals.
• Facilitate psychoeducational, experiential, and holistic group counseling sessions.
• Maintain accurate and timely documentation of client interactions and clinical activities in accordance with standards.

The Clinical Internship at Blueprints for Addiction Recovery offers a unique opportunity for students interested in behavioral healthcare. Under the guidance of experienced professionals, the Clinical Intern will closely shadow clinicians in roles such as Intake Specialists, IOP Counselors, and Program Counselors. This internship provides hands-on learning, mentorship, and networking without the responsibility of facilitating group sessions or individual counseling. Reporting directly to the Lancaster Site Director, this position is ideal for those looking to enter the Behavioral Healthcare profession.

Intake Specialist Shadowing: Observe client interviews, assist with consent forms, learn screening and assessment activities, and understand treatment planning processes.

IOP Counselor Shadowing: Observe individualized, evidence-based treatment, manage client caseloads, collaborate with the treatment team, and maintain documentation.

Program Therapist Shadowing: Observe individual counseling sessions, participate in treatment planning, and learn the discharge process.

Program Counselor Shadowing: Observe group therapy sessions, participate in clinical meetings, and engage in client care coordination.

The Certified Peer Specialist is a flexible, responsive professional skilled in MH/CO screening and assessment, care coordination, recovery navigation and support, documentation, and caseload management. Working under the direction of BHDS crisis personnel, Peer Specialists engage with consumers, provide ongoing mental health recovery support, and may respond in-field as part of a mobile crisis team. They embody values of recovery orientation, person-centered service, voluntariness, focus on relationship, and trauma-informed care.

Key Responsibilities:

• Engage with individuals and conduct MH/CO screening and assessment.
• Coordinate care and provide ongoing mental health recovery support.
• Respond in-field as part of a mobile crisis team with BHDS personnel.
• Manage documentation and caseload effectively.

The Certified Recovery Specialist (CRS) on the SecondChance PA team at Blueprints provides essential support to Case Managers and active program participants throughout the flow of care. The CRS works collaboratively with Case Managers, responding to police and partner notifications for on-scene screening activities, inputting relevant screening data, developing comprehensive Recovery Service Plans, managing a caseload of active participants, and providing ongoing recovery navigation and support services.

This role embodies values of recovery orientation, person-centered service, voluntariness, relationship focus, and trauma-informed care.

Key Responsibilities:

• Collaborate with Case Managers and respond to police and partner notifications for on-scene screenings.
• Input relevant screening data into the recovery data platform.
• Support and develop comprehensive Recovery Service Plans.
• Manage a caseload of active program participants and provide ongoing recovery navigation and support services.

The Certified Recovery Specialist (CRS) on the Pathways to Recovery team at Blueprints for Addiction Recovery is responsible for typical screening and assessment, documentation, training, and coordination of services required in the field. Blueprints’ Pathways to Recovery program is a post-arrest, pre-sentencing diversion program, whereby Blueprints’ CRS staff work with district attorneys and judges to promote treatment in lieu of sentencing. A successful CRS is personable, compassionate, and driven by client-centered recovery goals.

Key Responsibilities:

• Work under the direction of the Second Chance PA program manager, Senior Leadership, and in collaboration with the Lancaster County District Attorney’s Office (LCDAO) and Magisterial District Judges (MDJ).
• Identify and coordinate the treatment and treatment-related needs of clients.
• Support clients in completing identified goals and legal responsibilities, including community service and restitution.
• Provide ongoing recovery systems navigation and support services to an active caseload of program participants.

The Certified Recovery Specialist (CRS) on the Post Overdose Response Team (PORT) at Blueprints for Addiction Recovery plays a crucial role in supporting individuals who have experienced an overdose. Working under the direction of the Specialty Programs Director and CARA Project Director, and in collaboration with Lancaster General Hospital CARA Grant Stakeholders, the CRS identifies and coordinates the treatment needs of individuals while guiding them through their recovery journey.

Key Responsibilities:

• Maintain professional relationships with program stakeholders and service providers, ensuring effective collaboration with each participant’s care team.
• Communicate timely with program stakeholders and participants, conducting initial meetings, ongoing recovery support consultations, and guiding the completion of individual goals.
• Utilize appropriate screening tools to identify needs, goals, and action steps, determine the necessary levels of care, and then facilitate behavioral health evaluations when indicated.
• Coordinate behavioral health services and ancillary needs-based services.
• Provide ongoing recovery systems navigation and support services in collaboration with the participant’s care team, including facilitating transfers to different levels of care as needed.

The Certified Recovery Specialist Street Outreach Worker at Blueprints for Addiction Recovery is an empathetic, recovery-oriented individual who provides vital support to individuals, fellow outreach staff, and community partners. As a peer and guiding partner, the CRS Outreach Worker works on-scene to bridge gaps between service providers, referring agencies, and potential untapped resources of support. Ideal candidates must excel in communication, collaboration, recovery principles, and service coordination.

Key Responsibilities:

• Provide essential support to organizations and outreach staff.
• Attend scheduled outreach activities, regularly engaging with active program participants throughout their care journey.
• Collaborate with partner programs to respond to on-scene in-person screening activities.
• Input relevant screening data into designated platforms.
• Support and inform the development of comprehensive service plans.
• Facilitate connections to care systems and resources.

The Admissions Coordinator at Blueprints for Addiction Recovery is a vital part of our team, responsible for ensuring a seamless and welcoming admissions process. This role requires dynamic, organized, and task-oriented individuals who can excel in a fast-paced office environment. Proficiency in process management, lead nurturing, communication, and data entry is essential, along with strong critical thinking skills.

Key Responsibilities:

• Field inbound calls and email inquiries with warmth and professionalism.
• Gather, input, and interpret relevant biopsychosocial client data to inform service arrangement and delivery.
• Verify prospective client eligibility, including insurance benefit coverage.
• Collaborate with various departments, including clinical services, transportation, and business development.
• Educate clients, families, and community members on program services, amenities, and accessibility.
• Facilitate admissions to and referrals from the Blueprints service system.

The Intake Specialist is someone who is accessible and detail-oriented. This position is responsible for managing client customer service and clinical screening and assessment processes. Intake Specialists is primarily responsible for directing the entry-to-care process and facilitating all aspects of that process for smooth navigation by clients. Key skills include organization, time management, communication, clinical documentation, screening and assessment, treatment planning, and care coordination.

Key Responsibilities:

• Support clients through the entry-to-care process.
• Complete screening and assessment activities to inform arrangement and delivery of care.
• Develop clinical summaries to inform the treatment planning process.
• Develop initial treatment plans for IOP/OP clients.
• Facilitate insurance pre-certification calls.

The Intake Coordinator is a proactive and empathetic professional responsible for managing client-facing interactions and administrative duties. As the initial point of contact, the Intake Coordinator cultivates a supportive and compassionate environment while ensuring the smooth operation of front desk services. Key skills include organization, time management, communication, de-escalation, motivational interviewing, and screening techniques.
Key Responsibilities:

• Engage with prospective clients, conducting comprehensive screenings and assessments to determine their biopsychosocial needs.
• Develop relapse prevention plans, facilitate insurance pre-certification calls, and coordinate with interdisciplinary teams to ensure appropriate care.
• Greet clients with warmth and professionalism, manage inbound calls, and assist with scheduled appointments.
• Coordinate appointments, confirm evaluations, and ensure smooth operations in collaboration with various departments.

The Lead Residential Technician (LRT) at Blueprints for Addiction Recovery is responsible for overseeing Residential Technicians across their assigned shift. They fulfill the duties of a Residential Technician while demonstrating leadership, aptitude, and commitment to the effective delivery of care in the Residential Services department. LRTs assist the Residential Manager (RM) and Director of Operations (DO) in executing day-to-day functions, including client logistics and support, operations compliance, and management tasks such as time records, discipline, and employee commendations.

Key Responsibilities:

• Oversee Residential Technicians and ensure the effective delivery of care.
• Assist the RM and DO with daily department functions, client logistics, and support.
• Execute operations compliance goals and complete management tasks.
• Educate and model professionalism, standard operating procedures, and best practices to staff.
• Coordinate care for behavioral health clients with compassion.
• Collaborate with the RM and DO to develop professional, mentorship, program execution, and leadership competencies.

The Residential Technician at Blueprints for Addiction Recovery plays a crucial role in the coordination and effective delivery of care at the Blueprints Chapters Program. Residential Technicians facilitate the day-to-day functions of the Residential Services Department, significantly contributing to the success of the program and its clients. They are compassionate, service-driven professionals eager to expand their skillset to benefit others. Key skills include communication, collaboration, rapport building, empathy, problem-solving, time management, and organization.

Key Responsibilities:

• Provide accountability and supervision for clients.
• Offer logistical support for admissions, orientations, and discharges.
• Supervise the management, storage, and disposal of medications.
• Provide therapeutic support to clients, promoting engagement in treatment and the development of life skills.
• Collaborate and communicate critical information to clinicians and other stakeholders to inform the client experience.

The Office Manager is a dynamic and motivated individual capable of managing multiple priorities, tasks, projects, and assignments while maintaining professionalism in client interactions. This client-facing role requires a basic understanding of business, clinical, and operational practices. The Office Manager is the introductory member of the Blueprints team, cultivating a supportive, unbiased, and compassionate environment. Essential skills include excellent communication, time management, organization, professionalism, collaboration, and critical thinking.

Key Responsibilities:

• Greet, interact with, and direct all individuals seeking recovery, contractors, and visitors in a friendly and professional manner.
• Communicate with relevant process stakeholders to efficiently direct and coordinate client services.
• Track, file, and report all relevant data regarding clients, ensuring entry is made to productivity tools and the electronic healthcare records system.
• Answer and direct phone calls from current, past, and potential clients.
• Maintain the tidiness and stock of common areas in the facility.
• Ensure facility-wide safety and adherence to policies and procedures.

The Transportation Coordinator at Blueprints for Addiction Recovery is responsible for the safe and friendly transportation of clients to and from the various sites and services provided at Blueprints. They must carry themselves professionally, provide compassionate care, and practice patience during direct contact with clients. Coordinators are prepared to handle issues arising from client situations and are expected to remain calm in crisis situations. Ensuring the safety of clients is paramount. During down times, Transportation Coordinators assist clinical staff with supportive services (such as urinalysis administration and maintaining facility cleanliness).

Key Responsibilities:

• Provide safe and friendly transportation for clients.
• Maintain professionalism and compassion in all client interactions.
• Handle client-related issues calmly and efficiently.
• Assist clinical staff with supportive services during down times.
• Maintain the cleanliness of facilities.

The Maintenance Technician at Blueprints for Addiction Recovery is responsible for maintaining the facilities and the surrounding environment of care. This role involves responding to maintenance requests, ensuring that residential facilities are presentable and in good repair, and maintaining electrical systems and appliances. The Maintenance Technician ensures that all safety systems, electrical systems, building structures, and appliances comply with applicable regulations and are in the best possible condition for clients. They work directly with the Maintenance Coordinator on various developmental and logistical projects.

Key Responsibilities:

• Respond to maintenance request tickets and mend hazards as they arise.
• Ensure residential facilities are presentable and well-maintained.
• Perform cleaning and updates to residences due to wear and tear.
• Maintain electrical systems and appliances.
• Ensure all systems and structures follow applicable regulations and are in good repair.

The nurse at Blueprints for Addiction Recovery is an internally motivated professional capable of independently managing the day-to-day healthcare needs of individuals in Blueprints’ Chapter One program. This role involves taking a whole-person approach to behavioral healthcare, promoting physical, mental, emotional, and spiritual wellness in the SUD population. The nurse is to be empathetic, compassionate, and skilled in data collection, time management, professionalism, problem-solving, and care techniques, working tirelessly to lessen the stigma against SUD clients.

Key Responsibilities:

• Review and triage client medical needs, performing focused assessments to collect data for comprehensive assessments by the CRNP or RN.
• Coordinate and facilitate medical care, including medications, lab work, routine treatment, and appointments with a CRNP or psychiatrist.
• Collaborate with other members of the treatment team to provide coordinated and comprehensive client care.
• Maintain accurate and timely documentation of client interactions and records in accordance with regulatory and accreditation standards.